Ill Lady being given a drinkThe Surrey and Kent Palliative Care Academy takes your privacy very seriously. We ask that you read this Privacy policy carefully as it contains important information about what to expect when the Surrey and Kent Palliative Care Academy collects personal information about you and how the Surrey and Kent Palliative Care Academy will use your personal data.

The Surrey and Kent Palliative Care Academy is a collaborative partnership between the following organisations:  Great Yarmouth & Waveney Clinical Commissioning Group, Ipswich & East Kent Clinical Commissioning Group, North Surrey Clinical Commissioning Group, Surrey County Council, Norwich Clinical Commissioning Group, South Surrey Clinical Commissioning Group, West Surrey Clinical Commissioning Group, and West Kent Clinical Commissioning Group

1 The information we collect about you
We may collect and process the following data about you:

  • Information you give us. You may give us information about you by filling in forms on our site (our site) or by corresponding with us by e-mail or otherwise. This includes information you provide when you register to use our site, participate in discussion boards or other social media functions on our site and when you report a problem with our site. The information you give us may include your name and e-mail address.
  • Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

This information does not identify anyone as an individual. No efforts are made to discover the identity of those visiting the website and there is no attempt to match any data gathered by our site with any personally identifiable information from any source, including those outside of our site.

Any visitor to our site will have to consent to a direct request for any collection of personally identifiable information and a full explanation of the need for this information will be available before consent may be given.

2  How we will use the information about you
We use information held about you in the following ways:

  • Information you give to us. We will use this information:
  • to provide you with information about other services we offer that are similar to those that you have already used or enquired about;
  • to notify you about changes to our service;
  • to ensure that content from our site is presented in the most effective manner for you and for your computer;
  • where you send us comments or questions, in-line with the Data Protection Act, we will only hold information that you send us, for as long as it is necessary for us to deal with your comment or question. We will only let it be seen by the colleagues who need to see it in order to deal with your comment or question. The only exception to this is if we are required by law to disclose your correspondence to an official investigating body such as the police.
  • Information we collect about you. We will use this information:
  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  • to assess the number of visitors to our site;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • as part of our efforts to keep our site safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
  • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

3 Marketing
We may also wish to provide you with information about special features of our website or any other service we think may be of interest to you. If you would rather not receive this information, please send a blank email message to you agree to us providing you with marketing information, you can always opt out at a later date.

4 Cookies and other information-gathering technologies
Our website uses cookies. Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. These cookies allow us to distinguish you from other users of the website which helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

For more information on which cookies we use and how we use them, see our Cookies policy below.

5 How we protect your information
We will use all reasonable efforts to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.

6 Access to your information and updating and correcting your information
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send an email to Maggie Parsons at or send a letter to Maggie Parsons, Surrey & Kent Palliative Care Academy, Beccles House, 1 Common Lane North, Beccles, Kent, NR34 9BN.

We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to the Surrey and Kent Palliative Care Academy changes, for example if you change your email address or name, please let us know the correct details by sending an email to Maggie Parsons at or send a letter to Maggie Parsons, Surrey & Kent Palliative Care Academy, Beccles House, 1 Common Lane North, Beccles, Kent, NR34 9BN. You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate.

7 Your consent
By submitting your personal information you consent to the use of that information as set out in this policy and to provide you with the information you require.

8 Changes to Privacy policy
We keep our Privacy policy under regular review. If we change our Privacy policy we will post the changes on this page, and place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times.

9 How to contact the Surrey and Kent Palliative Care Academy
We welcome your views about our website and our Privacy policy. If you would like to contact us with any queries or comments please send an email to Maggie Parsons at or send a letter to Maggie Parsons, Surrey & Kent Palliative Care Academy, Beccles House, 1 Common Lane North, Beccles, Kent, NR34 9BN.

10  Links to other websites
Our site contains links to other websites. This Privacy policy applies only to our site so when you access links to other websites you should read their own privacy policies.


1 Cookies
Cookies, also known as HTTP cookies, are small text files that are carried from a website and are set on a visitor/browser’s device. They are widely used as a way to make websites function more efficiently and provide information to the owners of the website. It is possible for visitors and any web browser to manage their own cookies by setting limits on how many a website can set and deleting them once browsing has finished. For instructions on how to manage the cookies in your computer, please visit

2 Use of cookies
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

  • enabling a service to recognise your device so you don’t have to give the same information several times during one task
  • recognising that you may already have given a username and password so you don’t need to do it for every web page requested

You can manage these small files and learn more about them from the article, Internet Browser cookies – what they are and how to manage them. 3 Use of cookies on this website
The site will not use cookies to collect personally identifiable information about you.

The amended Privacy and Electronic Communications Regulations cover the use of cookies on websites and introduce the authority for the Information Commissioner to enforce these regulations. This website requests your consent when you first access the website before cookies can be placed or set on your computer. It is assumed that by using the website you consent to the use of cookies. The benefits of consenting are that the use of cookies improves the functionality of the website. If you do not consent and block these cookies you will still be allowed further access to the website but some of the features will not work.

4 Embedded content
This website may use ‘plug ins’ or embedded media on a number of its pages to provide information in an engaging format, for example, a Twitter feed to inform of top stories within Surrey and Kent Palliative Care Academy.

The suppliers of these services may also place or set cookies on your computer when you visit the pages within the website where this type of content is used. These are known as Third-Party Cookies.

5 Log files
When visitors use the website there movements around it are recorded as log files. This will assist the administrators to make changes to the layout of the site to improve its functionality based of the preferred movements of visitors. There is no need for consent to log files as they do not contain or record any personal information or information concerning other sites you have visited.

6 Current cookies
We use the following cookies on our website:

Strictly Necessary
Cookie Name(s) Used by Purpose
cc_all All areas of the site This cookie is used to record if a visitor has seen the cookie notification bar.
welcome_code, CART, eid Jme, Recipease These cookies keeps track of whether user is logged in and saves their details.
punbb_cookie Forum and Blog sections of the site Used primarily for the news sections. This cookie keeps track of whether a user is logged in and is also used to save a user’s settings. This cookie is set each time a user logs on to the site.
Cookie Name(s) Used by Purpose
__qca, __qcb, __utma, __utmb, __utmc, __utmz These cookies are used by Google Analytics to collect information about how visitors use our site. These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve Ohh la la’s website. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. How to reject or delete this cookie Click Here
Functional (inc. Social Media)
Cookie Name(s) Used by Purpose
Various social media sites including,, All areas of the site Allow members of various Social Media websites the ability to like, share and bookmark various pages within You can find out how to do block these cookies for your particular browser by clicking “help” on your browser’s menu or by visiting This Link

7 Essential cookies
This website needs the following cookies to function correctly:

This cookie is set to tell the website whether you have javascript enabled so that the website knows how to present information to you. This cookie is removed at the end of your browsing session.

9  Cookie-agreed-en
This cookie is set to tell the website if you accept receiving cookies. This cookie is set to expire 1 year after it is set so that you do not have to set your options every time you visit.

This cookie is set if the font resize function is used. This allows your preferred font size to be retained throughout the website. This cookie is set to expire 1 year after it is set so that you do not have to set your options every time you visit.

10 Linking to other sites:
The website contains links to other websites that are not covered by this Privacy Statement. This even applies to government departments so visitors must be aware of other websites’ privacy statements. None of a visitor’s personal information be passed on to any other website without consent.

11 Google Analytics
We make use of Google analytics ( to help us accurately estimate the number of visitors to the website and volumes of usage. This helps us to ensure that the service is available when you want it.

In addition we can:

  • see which our most viewed content is and which is our least viewed, allowing us to make decisions about changing, moving or removing content
  • see which is the most busy time for the website is and which is the quietest, this allows us to make decisions about, taking the site ‘off line’ for essential maintenance for example

None of this information is personally identifiable. The cookies Google analytics sets are: utma, __utmb, __utmc, _utmz

For more information about Google Analytics visit the Google Analytics website.

12 Google Maps
We use Google maps on some of our web pages, to display information about the locations of local services.

The cookies these maps set are: PREF, testcookie, khcookie, NID.

Please refer to Google’s privacy policy for more information.

13 How to control and delete cookies
We will not use cookies to collect personally identifiable information about you.

However, if you wish to restrict or block the cookies which are set by our websites, or indeed any other website, you can do this through your browser settings. The ‘Help’ function within your browser should tell you how.

Alternatively, you may wish to visit which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your machine as well as more general information about cookies.

Please be aware that restricting cookies may impact on the functionality of our website.

If you wish to view your cookie code, just click on a cookie to open it. You’ll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie.

For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

To opt-out of third-parties collecting any data regarding your interaction on our website, please refer to their websites for further information.

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