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This terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of our website (the site), whether as a guest or a registered user.  Use of our site includes accessing, browsing, or registering to use our site. is a site operated by the Surrey and Kent Palliative Care Academy (we or us).

You should read these terms and conditions carefully before using the site.  By accessing or using the site, you agree to be bound by these terms and conditions and our Privacy Policy (click here to view the Privacy Policy). No proposed changes to these terms and conditions are valid or have any effect.  If you do not agree with or accept any of these terms and conditions, you should cease using the site immediately.

Please note that no sale of products or services takes place on this website.

Our site is intended for and directed to residents of the United Kingdom over the age of 18 years.

1 Availability and conditions of use
1.1  The site is made available to you by us.  Whilst we make every effort to ensure that the site is available, we do not represent, warrant or guarantee in any way the site’s continued availability at all times or uninterrupted use by you of the site. We reserve the right to suspend or cease the operation of the site from time to time at our sole discretion.

1.2 As a condition of your use of the site, you agree:

1.2.1 not to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);

1.2.2 not to transmit knowingly any data, send or upload any material that contains viruses, Trojan horses, time bombs, keystroke, loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware;

1.2.3 not to use the site for any purpose that is unlawful under applicable law, or prohibited by these terms and conditions;

1.2.4 not to defame or disparage any body;

1.2.5 not to use the site in a manner which is obscene, derogatory or offensive; and

1.2.6 to be responsible for ensuring that your use of the site is consistent with all applicable laws and regulations.

1.3 We reserve the right to prevent or suspend your access to the site if you do not comply with any part of these terms and conditions or any applicable law.

2 Changes to these terms
2.1 We may revise these terms of use at any time by amending this page.

2.2 Please check this page from time to time to take notice of any changes we made, as they are binding on you.

3 Changes to our site
3.1 We may update the site from time to time, and may change the content at any time. However, please note that any of the content on the site may be out of date at any given time, and we are under no obligation to update it .

3.2 We do not guarantee that the site, or any content on it, will be free from errors or omissions.

4 Ownership, use and intellectual property rights
4.1 The site and all content within the site is owned and operated by us and/or our licensors.  We and our licensors reserve all rights.

4.2 The site is for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, revise, perform, reproduce, publish, license, deep-link, create derivative works from, transfer, or sell any information or content obtained from the site unless expressly authorised by us.

4.3 Any intellectual property rights (including without limitation all patents, copyright, database rights and trademarks (whether registered or unregistered)) subsisting in any content or material on the site belongs to us and/or our licensors. All rights are reserved for the benefit of ourselves and/or our licensors. Nothing in these terms and conditions grants you any rights in the site or the content within the site.

4.4 Copying our logos and any other third party logos accessed via this website is not permitted without the prior approval of the relevant copyright owner.

4.5 Trademarks and trade names may be used on the site to refer to the entities claiming the marks and names of the marks. The use or misuse of these trademarks or any other content on the site except as provided in these terms and conditions or in the site content, is strictly prohibited. Nothing contained on the site shall be construed as granting, by implication, estoppel or otherwise, any license or right to use any trademark without our prior written permission.

5 Software
5.1 Any software that is made available for downloading from the site is our copyrighted work and/or that of our licensors.

5.2 You may only use such software in accordance with the terms of the end user license agreement, if any, which accompanies or is included with the software. You are authorised and will not be able to install any software unless you agree to be bound by the end user license agreement.

5.3 The software is made available for downloading solely for your use in a non-commercial manner. Any reproduction or redistribution of the software not in accordance with the end user license agreement is expressly prohibited, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.

5.4 The software is warranted, if at all, only according to the terms of the end user licence agreement. Except for the warranties which may appear in the end user licence agreement, we hereby disclaim all warranties, conditions and other terms (whether express or implied) with regard to the software, including all implied warranties and conditions of satisfactory quality and fitness for a particular purpose.

6 Submissions
6.1 We appreciate hearing from our customers and welcome your comments regarding our online services. However, we do not encourage you to submit or send to us any unpatented ideas, advertising or marketing suggestions, patent applications, models, prototypes, or any information, written or oral, which you regard as confidential (collectively referred to as ‘Unwanted Submissions’). While we value your feedback on our services, we request that you restrict your comments to our services and do not submit any Unwanted Submissions.

6.2 Please note that any submission (including any Unwanted Submission) made to us is deemed to be our property and we are entitled to utilise any such submission in any manner we see fit. We shall not be subject to any obligation of confidentiality nor be liable for any use and/or disclosure of such submissions.

7 Posting of information and sharing of your stories
7.1 We aim to encourage a greater willingness to engage on death and bereavement issues. By sharing your real life stories with others, you will help people understand how beneficial openness and communication can be.  We appreciate that it may be a daunting prospect to speak to a stranger about these issues. However, your stories can act as invaluable support for others. Hearing about your experiences can help people realise they are not alone in what they are going through.

7.2 When you send us your story, we will ask you to fill in a form before it is posted online. By submitting this form you will be consenting to the story being used on the site.

7.3 All stories are anonymous and no personal details will be disclosed unless you give direct permission. We will also remove any details (such as place names) that might indicate where the story came from.

7.4 Except for any personal information we may collect from you which is governed by our privacy policy (click here to view the Privacy Policy), any communication, material or other content you post or transmit to us or the site is, and will be treated as, non-confidential and non-proprietary.

7.5 By transmitting or posting any communication or material, you agree that we and any of our affiliates may use your communication for any purpose and grant us a non-exclusive, royalty-free, perpetual, irrevocable right and license to use, reproduce, modify, adapt, publish, transmit, broadcast, post, translate, distribute, perform and display such content (in whole or part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed for the full term of any rights that may exist in such content. Although we reserve the right to monitor or review discussions, chats, postings, transmissions, bulletin boards and the like on the site from time to time, we are under no obligation to do so and assume no responsibility or liability arising from any content posted on any of these functionalities nor for any error, omission, infringement, defamatory statement, obscenity, or inaccuracy contained in any such information on such functionalities. We shall have the right at any time and for any reason to remove any communication or material posted on the site.

7.6 We may edit or remove posts that are contrary to these terms and conditions or not constructive to our overall purpose and mission.

7.7 You are responsible for all the content which you make available, or receive, to or from the site. This includes all content by you or on your behalf.

7.8 Whenever you make use of a feature that allows you to enter or upload content (including your stories) to the site, or to make contact with other users of the site, you must comply with the content standards set out in our Acceptable Use Policy.

7.9 You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty.

7.10 We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

7.11 We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.

7.12 We have the right to remove any posting you make on the site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.

7.13 The views expressed by other users on our site do not represent our views or values.

8 Viruses
8.1  We do not guarantee that our site will be secure or free from bugs or viruses.

8.2  You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

8.3 You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

8.4  By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

8.5 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the site or to your downloading of any material posted on it, or any website linked to it.

9  Disclaimers
9.1 While we use reasonable efforts to include accurate and up-to-date information on the site, we do not represent, warrant or promise (whether express or implied) that any information is or remains accurate, complete and up to date, or fit or suitable for any purpose. Any reliance you place on the information on the site is at your own risk. Nothing in these terms and conditions shall operate to prejudice any mandatory statutory requirement or your statutory rights.

9.2 Content on the site is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites, which may be of interest. It does not constitute technical, financial, legal advice or any other type of advice and should not be relied on for any purposes.

9.3 Copies of the content published here by us can be used for personal development but should not be republished in any other website without our permission.

10 Hyperlinks and third party sites
10.1 The site may contain hyperlinks or references to external third party websites. Any such hyperlinks or reference is provided for information and your convenience only.  We do not endorse the links we have included. We have no control over third party websites and accept no responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party website does not constitute an endorsement of such third party’s website, products or services. Your use of a third party site may be governed by the terms and conditions of that third party site.

10.2 If you would like to link to the site, please let us know by completing the contact us form.

11 Warranties and limitation of liability
11.1 You agree that your use of the site is on an ‘as is’ and ‘as available’ basis. Consequently we make no representations, warranties, conditions or other terms (whether express or implied) in relation to the provision of the site, including without limitation as to completeness, accuracy and currency or any content and information on the site, or as to satisfactory quality, or fitness for particular purpose.

11.2 To the maximum extent permitted by applicable law, we exclude all liability (whether arising in contract, tort, breach of statutory duty or otherwise) which we may otherwise have to you as a result of:

11.2.1 any error or inaccuracies in any information or material within or relating to the site;

11.2.2 the unavailability of the site for whatsoever reason; and

11.2.3 any representation or statement made on the site.

11.3 Under no circumstances shall we be liable to you for any loss or damage suffered (including without limitation direct or indirect losses) arising from your use of, or reliance on, the site (including the downloading or any software, program or information).

11.4 We do not exclude or limit our liability for death or personal injury arising from our negligence, for any fraudulent misrepresentation made by us on the site or for any other statutory rights which are not capable of being excluded.

12 Indemnity
12.1 If you are in breach of any of these terms and conditions, you agree to indemnify and hold us harmless in respect of any costs, expenses, claims, proceedings, actions, losses, damages or liabilities incurred by us in relation to or arising from such a breach.

13 General
13.1 We reserve the right to vary these terms and conditions from time to time without notifying you. By continuing to use and access the site you agree to be bound by any variation made by us. It is your responsibility to check these terms and conditions from time to time to verify such variations.

13.2 These terms and conditions contains the entire understanding and agreement between us and you in relation to your use of the site and supersedes and replaces any representation, statement or other communication (whether written or otherwise) made by you or us which is not contained herein.

13.3 Should any part of these terms and conditions for any reason be declared invalid or unenforceable by a court of a competent jurisdiction, it shall be deemed to be deleted without affecting the remaining provisions.

13.4 These terms and conditions are governed and construed in accordance with the laws of England and Wales and you consent to the exclusive jurisdiction of the courts of England.

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